Refund Policy

We aim to ensure that you are satisfied with your purchase. If you receive a defective, damaged, or incorrect product, you may be eligible for a refund in accordance with this policy and applicable consumer laws.

You must raise a refund request within 7 days from the date of delivery, along with supporting photos or videos showing the issue. Requests made after this period may not be accepted.

Refunds are generally processed to the original payment method within 5–7 business days after the returned item is received and inspected, or after your claim is approved in case a return is not required.

Products must be unused, in their original packaging, and with all tags and accessories intact, unless the product was received in a defective or damaged condition. Certain items such as perishable goods, intimate wear, customised products, and digital goods may not be eligible for refunds unless they are defective or not as described.

Shipping charges and cash‑on‑delivery fees are usually non‑refundable unless the error is from our side (for example, wrong or damaged product supplied). We may offer full or partial refunds based on the condition of the returned product.